About us

About Us

Waterline Pools is a family-owned and managed business that was started by Richard Dawson 25 years ago. With a small team, Richard initially specialised in installing fibreglass pools. Five years ago, with many years’ industry experience under our belts, we expanded our services to include pool cleaning, repairs and maintenance, refurbishments, heating, and a variety of swimming pool water-saving options. We’d like to get as many pools as possible as water-neutral as possible.

In 2016, Richard’s daughter, Emma, took ownership of the business with the aim of growing the company and expanding our service offering.

We believe in ‘old school’ personalised customer service and excellent after-sales support. This is backed by our lifetime guarantee on workmanship for all reasonable complaints.

Member of NSPI

As a member of the National Spa and Pool Institute of South Africa (NSPI), Waterline Pools is bound by its Member Code of Ethics.

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For 44 years the NSPI has dedicated its efforts to bringing together industry professionals in an atmosphere designed to create new business alliances, expand educational horizons and enhance network opportunities.

The NSPI’s goal is to partner with reputable swimming pool and spa companies with a shared commitment to professional, reliable service, consumer education, and public safety. The NSPI strives to create awareness and promote the interests of the industry to increase consumer confidence. It aims to separate the good from the not so good.