About us

About Us

Waterline Pools is a family-owned and managed business that was started by Richard Dawson 25 years ago. With a small team, Richard initially specialised in installing fibreglass pools. Five years ago, with many years’ industry experience under our belts, we expanded our services to include pool cleaning, repairs and maintenance, refurbishments, heating, and a variety of swimming pool water-saving options. We’d like to get as many pools as possible as water-neutral as possible.

In 2016, Richard’s daughter, Emma, took ownership of the business with the aim of growing the company and expanding our service offering.

We believe in ‘old school’ personalised customer service and excellent after-sales support. This is backed by our lifetime guarantee on workmanship for all reasonable complaints.